ATG penalised for Swedish self-exclusion failure

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The Swedish Gambling Authority (SGA) has imposed a SEK2m (€188,000) penalty on domestic sports betting and casino operator ATG for a self-exclusion breach.

The operator’s self-exclusion function for Swedish customers logged in via a mobile bank ID was unavailable between 13 January 2022 and 28 January 2022.

This breach was triggered by a technical malfunction following an update the operator’s log-in system.

The fault was discovered by ATG on 27 January and was fixed one day later. The operator estimated that around 100 users were affected by the technical glitch.

Swedish gambling law states that a licensee must give registered players the opportunity to suspend themselves from games for a certain period of time or until further notice.

It also stresses that the function for self-exclusion must be clearly visible and accessible from all pages on the operator’s website, or where there is information about the gambling account or information about gambling responsibility.

SGA: “The Swedish Gambling Authority does not consider it excusable that a technical error causes a deficiency of this nature without ATG immediately discovering the error.”

As a result, the SGA imposed a notice and a penalty fee of SEK2m. The fee was decided based on ATG’s gross revenue for 2021, which amounted to SEK25bn.

“According to ATG, the cause of the shortfall was a technical error that occurred in connection with an update of the login system,” said the regulator.

“The Swedish Gambling Authority does not consider it excusable that a technical error causes a deficiency of this nature without ATG immediately discovering the error.

“The bug was only discovered 14 days later, and a larger amount (estimated at 100) players may thus have been affected by the error.

“Even when ATG corrected the error immediately after they discovered the error, the time period is not insignificant in the context.

“The offence is not to be judged as trivial or excusable,” the SGA added.

Sweden’s national self-exclusion register is provided by the Spelpaus.se scheme.

ATG, or AB Trav och Galopp, holds a licence for commercial online gambling and betting in Sweden’s regulated market via the atg.se and atg.tillsammans.se domains.

About the author

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Jake Evans

Jake Evans is an NCTJ-accredited journalist and editor who has covered the online gaming and sports betting industry since 2017. He is the managing editor of iGaming NEXT and has previously worked in both content and data for EGR, Stats Perform and Football Radar.

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